Creating and editing business processes is an activity with a little history, performed by people in relation with many types of business. A Business Process Management tool provides a common language for people to design, analyse, create, modify and discuss these processes.
There may be situations (like a startup, a small biz or even an average one) when some Project Management functionality is needed, for a better management of the tasks, in order to scale up the biz or to control it in a better manner.
In this series of Free Tools, I thought it would be a good idea to point you to a list of free tools for Customer Relationship Management (CRM).
There are 2 classical types of CRM: for B2B and for B2C, just like the businesses are. Anyway, one more type of CRM stands out: Customer - Centric Relationship Management (CCRM).
For those of you who remember the days when the diagrams were built and/or presented on the huge paper forms, for those of you who still use this method, for those of you who already use specialized devices/software tools for this and want to reconsider the solution, I thought that it would be useful to see a list with free tools for online diagramming.
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