Free Tools for Customer Relationship Management

    In this series of Free Tools, I thought it would be a good idea to point you to a list of  free tools for Customer Relationship Management (CRM).
    There are 2 classical types of CRM: for B2B and for B2C, just like the businesses are. Anyway, one more type of CRM stands out: Customer - Centric Relationship Management (CCRM).

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According to Wikipedia, there are a few features of this CCRM:

• tailored marketing,
• one-to-one customer service,
• retaining customers,
• building brand loyalty,
• providing information customers actually want,
• subscription billing,
• rewards.

    During my career so far I used a few of tools for CRM, depending on the need we had; part of them are presented in this list of free tools. Here you have this good list of free applications for CRM.